Is this an emergency?

In an emergency, seconds count. If life or limb are at risk, call 911 or come to a Hurley emergency room immediately.

Hurley Emergency Room

Hurlewy Urgent Care Hurlewy Urgent Care

For injuries that are urgent, but are not life or limb threatening — Hurley Urgent Care is a great option. Visit a location near you.

Insurance and Billing

All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand Hurley Medical Center billing procedures and charges.

Hospital Charges

Recently the Centers for Medicare & Medicaid Services (CMS) issued a new requirement for hospitals to make their standard charges or “chargemaster” public (see link below). This list contains thousands of services, supplies and pharmaceuticals that we are able to provide in caring for your medical needs. A wide range of products and services are bundled into the price of a particular hospital service, including medications, supplies, tests and more.

This mandatory posting of charges is intended to further engage patients into their selection of a healthcare provider. Hurley Medical Center applauds this effort and encourages our patients, or those interested in Hurley’s services, to review our charges in conjunction with Hurley’s Financial Assistance and Discount Policy. Those patients who have, and even those who do not have insurance in most cases will never pay the charge amounts we are obligated to post.

As you review our charges, Hurley Medical Center wishes to remind the community that this represents the full retail price of our services, much like the products you buy in the store have a manufacturer’s suggested retail price. However, these prices have little in common with what you or your insurance company may pay. Medicare and other insurance companies only pay Hurley Medical Center the rates established in their specific payer contracts.

The difference between the hospital’s charge and that insurer’s contracted rate is often referred to as the contractual adjustment. You may see this identified on the notifications you receive from your insurance provider. Our charges less this adjustment leads to the “allowed amount”. Please note that it is the allowed amount that determines your out-of-pocket obligations.

Hurley is committed to making sure that our patients receive necessary medical care with sensitivity to financial means. We know that everyone has different levels of insurance coverage and different resources to pay for medical services. In keeping with our commitment to serve all members of the community, a reduced fee agreement will be considered when there is an inability to afford out-of-pocket amounts required by their insurance coverage.

If you would like more information about our Financial Assistance Policy and how this may impact your healthcare expenses, please contact our Customer Service Team at (810) 262-9255. A Hurley representative will be glad to answer your questions.

If You Have Health Insurance

We will need a copy of your insurance card. Depending on the extent of your coverage and deductible requirements, you may be asked to pay a deposit. Your insurance plan may have special requirements such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan and their services may not be covered.

Insurance Accepted

Hurley Medical Center accepts most insurances from throughout the United States. If you would like to confirm your coverage, or if you have a question, we encourage you to call your insurance carrier direct, or you can call the Hurley Customer Service Team (810) 262-9096.

We specifically have contracted insurance / provider relationships with the following:

  • Aetna US Healthcare
  • Alliance Health and Life Insurance (AHL)
  • Blue Care Network - All Products
  • Blue Cross/Blue Shield Traditional
  • Blue Cross Complete
  • Blue Preferred PPO/Community Blue PPO
  • Champus (for U.S. military veterans)
  • Children’s Special HealthCare Services (CSHCS)
  • CIGNA
  • Cofinity
  • Genesee Health Plan
  • Health Alliance Plan - All Products
  • Humana - All Products
  • McLaren Health Plans - All Products
  • Medicaid
  • Medicare
  • Medicare Plus Blue
  • Meridian Health Plan - All Products
  • MI Child
  • Molina - All Products
  • Preferred Health Plan - HAP Preferred
  • Priority Health Plans - All Products
  • Total Health Care
  • TriCare (Champus)
  • United Health Care - All Products

If You Have No Insurance

If you have no insurance, Hurley Medical Center has a discount program designed to help local residents of Genesee County. If you do not live in Genesee County but live in a county that has a program for the uninsured, you will be directed to that community service for assistance.

Hurley Medical Center maintains a staff of professional insurance service specialists to help you in arranging payment of your hospital account. If you do not have insurance or need counseling or assistance of any kind in meeting your financial obligation to Hurley Medical Center, please call (810) 262-9260, Option #5, Monday-Friday from 8am-5pm.

Your Hospital Bill

Hurley Medical Center is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and that you have the final responsibility for payment of your hospital bill.

We have several payment options available to assist you in paying your bill.

Your bill reflects all of the services you receive during your stay at Hurley Medical Center. Charges fall into two categories:

  1. Basic daily rate which includes your room, meals, nursing care and housekeeping
  2. Charges for special services which include items your physician orders for you, such as x-rays or laboratory tests

If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you are a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the billing statement.

Hurley Medical Center maintains a staff of professional insurance service specialists to help you in arranging payment of your hospital account. If you do not have insurance or need counseling or assistance of any kind in meeting your financial obligation to Hurley Medical Center, please call (810) 262-9260, Option #5, Monday-Friday from 8am-5pm.