Is this an emergency?

In an emergency, seconds count. If life or limb are at risk, call 911 or come to a Hurley emergency room immediately.

Hurley Emergency Room

Hurlewy Urgent Care Hurlewy Urgent Care

For injuries that are urgent, but are not life or limb threatening — Hurley Urgent Care is a great option. Visit a location near you.

Patient Quality, Safety & Satisfaction Scores

At Hurley, nothing matters more to us than ensuring each and every patient receives the best clinical outcomes, absolute safety and exceptional service. We strive to provide the most advanced technologies, the safest clinical environment and the most compassionate personal attention – high standards that you can expect from all of our staff and providers. And we believe in transparency – sharing our results with you, so you can make an informed decision about you and your family’s care.

Publicly reported data varies from source to source and is often 18 – 36 months old before it is published. We utilize the most current data available and we update our information monthly. Our data includes all patients regardless of their insurance status. Additionally, we are involved in many other quality collaboratives to insure that we are comparing and collaborating with other hospitals who offer specialty services like ours. In the following graphs you will also find in our data measures that show our performance in maternity care, stroke care, trauma care, cardiac care and neonatal intensive care.

On This Page
For context, please note the following measures of total hospital activity:
  • Around 20,000 patients admitted to an inpatient bed at Hurley each year
  • Around 11,000 surgeries completed each year
  • Around 98,000 emergency department visits each year

Hospital Aquired Condition (HAC)

A medical condition or complication that a patient develops during a hospital stay, which was not present at admission.

Catheter Related Urinary Tract Infection

Patients with catheters who developed urinary tract infections.
*2021 YTD is through the month of June

Central Line Blood Infection

Patients with central lines who developed an infection in the blood.
*2021 YTD is through the month of June

Deep Vein Thrombosis (DVT)

Dangerous blood clot in patient not given preventative treatment.
*2021 YTD is through the month of June

Fall with Moderate or Severe Injury

*2021 YTD is through the month of June

MRSA Event

An infection caused by a type of staph bacteria that's resistant to many antibiotics.
*2021 YTD is through the month of June

C. Diff Infection

Clostridium difficile (C. diff) is a bacteria that can cause diarrhea, abdominal pain, loss of appetite, and fever.
*2021 YTD is through the month of June

Stage 3 or 4 Pressure Ulcer

Dangerous bed sores.
*2021 YTD is through the month of June

Surgical Site Infection After Colon Surgery

*2021 YTD is through the month of June

Surgical Site Infection After Abdominal Hysterectomy

*2021 YTD is through the month of June

Surgical Site Infection After Primary Elective Joint Replacement Surgery

*2021 YTD is through the month of June

Patient Experience Survey

Survey results from adult patients who had at least one overnight stay in the hospital. We strive for “Always” in our responses.

Nurses Communicated Well


Response to Call Button


Doctors Communicated Well


Hospital Room and Bathroom Were Clean


Area Around Room Was Quiet at Night


Staff Explained Medicines


Patients Completing Patient Experience Survey

*2021 YTD is through the month of July

Patients Returned Survey

*2021 YTD is through the month of July
Patient experience survey results are intended to be used for quality improvement purposes, not for marketing. The Patient Experience Survey scores noted on this website should not be confused with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores which are published on the Hospital Compare Web site. The data presented here is from our HCAHPS survey however it is considered "unofficial".

Cardiac Care

Minutes for Patient to Undergo Treatment to Unblock Artery

Goal: 90 Minutes or Less
*2021 YTD is through the month of July

Patients That Received Treatment to Unblock Artery Within 90 Minutes

*2021 YTD is through the month of July

Patients That Required Open Heart Surgery After Procedure to Unblock Artery

*2021 YTD is through the month of July

Maternity Care

Deliveries Scheduled Too Early When Not Necessary

*2021 YTD is through the month of July

C-Sections For First Time Mothers (excludes multiples and breech)

National Average: 26%
*2021 YTD is through the month of July

Medication Safety

Medications Given That Are Scanned at Bedside

*2021 YTD is through the month of June

Medications Ordered Electronically (Excluding Narcotics)

*2021 YTD is through the month of July

Stroke Care

Minutes to Get Medication to Dissolve Clot Causing Stroke

Goal: 60 Minutes or Less
*2021 YTD is through the month of July

Minutes to Get Brain Scan

Goal: 25 Minutes or Less
*2021 YTD is through the month of July

Trauma Care

Number of Severely Injured Trauma Patients Admitted

*2021 YTD is through the month of July

Minutes to See a Trauma Physician

*2021 YTD is through the month of July

Contact Us

We want to hear from you! Contact us with your questions or suggestions.


The information presented is not intended to be reproduced, distributed, or modified without the express written approval of Hurley Medical Center. Hurley Medical Center assumes no liability or responsibility for any errors or omissions in the data or for any loss or damage resulting from the use of any data contained on these pages.