Patient Quality, Safety & Satisfaction Scores
At Hurley, nothing matters more to us than ensuring each and every patient receives the best clinical outcomes, absolute safety and exceptional service. We strive to provide the most advanced technologies, the safest clinical environment and the most compassionate personal attention – high standards that you can expect from all of our staff and providers. And we believe in transparency – sharing our results with you, so you can make an informed decision about you and your family’s care.
Publicly reported data varies from source to source and is often 18 – 36 months old before it is published. We utilize the most current data available and we update our information monthly. Our data includes all patients regardless of their insurance status. Additionally, we are involved in many other quality collaboratives to insure that we are comparing and collaborating with other hospitals who offer specialty services like ours. In the following graphs you will also find in our data measures that show our performance in maternity care, stroke care, trauma care, cardiac care and neonatal intensive care.
On This Page
- Hospital Acquired Condition (HAC) - A medical condition or complication that a patient develops during a hospital stay which was not present when patient was admitted.
- Patient Experience Survey - Survey results from adult patients who had at least one overnight stay in the hospital.
- Cardiac Care
- Maternity Care
- Medication Safety
- Stroke Care
- Trauma Care
- Contact Us - We want to hear from you! Contact us with your questions or suggestions.
For context, please note the following measures of total hospital activity:
- Around 20,000 patients admitted to an inpatient bed at Hurley each year
- Around 11,000 surgeries completed each year
- Around 98,000 emergency department visits each year
Hospital Acquired Condition (HAC)
A medical condition or complication that a patient develops during a hospital stay, which was not present at admission.
Catheter Related Urinary Tract Infection
Patients with catheters who developed urinary tract infections.
Central Line Blood Infection
Patients with central lines who developed an infection in the blood.
Deep Vein Thrombosis (DVT)
Dangerous blood clot in patient not given preventative treatment.
Fall with Moderate or Severe Injury
MRSA Event
An infection caused by a type of staph bacteria that's resistant to many antibiotics.
C. Diff Infection
Clostridium difficile (C. diff) is a bacteria that can cause diarrhea, abdominal pain, loss of appetite, and fever.
Stage 3 or 4 Pressure Ulcer
Dangerous bed sores.
Surgical Site Infection After Colon Surgery
Surgical Site Infection After Abdominal Hysterectomy
Surgical Site Infection After Primary Elective Joint Replacement Surgery
Patient Experience Survey
Survey results from adult patients who had at least one overnight stay in the hospital. We strive for “Always” in our responses.
Nurses Communicated Well
Response to Call Button
Doctors Communicated Well
Hospital Room and Bathroom Were Clean
Area Around Room Was Quiet at Night
Staff Explained Medicines
Patients Completing Patient Experience Survey
Patients Returned Survey
Cardiac Care
Minutes for Patient to Undergo Treatment to Unblock Artery
Goal: 90 Minutes or Less
Patients That Received Treatment to Unblock Artery Within 90 Minutes
Patients That Required Open Heart Surgery After Procedure to Unblock Artery
Maternity Care
Deliveries Scheduled Too Early When Not Necessary
C-Sections For First Time Mothers (excludes multiples and breech)
National Average: 26%
Medication Safety
Medications Given That Are Scanned at Bedside
Medications Ordered Electronically (Excluding Narcotics)
Stroke Care
Minutes to Get Medication to Dissolve Clot Causing Stroke
Goal: 60 Minutes or Less
Minutes to Get Brain Scan
Goal: 25 Minutes or Less
Trauma Care
Number of Severely Injured Trauma Patients Admitted
Minutes to See a Trauma Physician
Contact Us
We want to hear from you! Contact us with your questions or suggestions.