Patient Rights

Hurley Recognizes That Patients Have A Right To:

  • Participate in the development and implementation of their plan of care.
  • Make informed decisions regarding their care.
  • Be informed of their health status, involved in care planning and treatment and be able to request or refuse treatment.
  • A concerned staff committed to pain prevention and management.
  • Be free from seclusion and chemical or physical restraints unless clinically necessary.
  • Produce an Advance Directive.
  • Have family member or representative and their own physician notified of their admission to the hospital (unless the patient requests that this not be done).
  • Personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • Confidential handling of medical records and information.
  • Make complaints and recommend changes.
  • File a formal grievance if they believe their rights have been violated.
  • Information about their bills and available financial assistance.
  • Adequate and appropriate care which does not discriminate, exclude, or treat people differently on the basis of race, religion, color, national origin, age, disability, sex, or the ability to pay.
  • Speak or meet with clergy of their choice.
  • Have access to their own medical records.
  • Choose who may visit them during their stay for emotional support (unless concerns arise regarding safety of patients and others).
  • Obtain information on Hospital Policies or Rules affecting their care.

Patient Responsibilities Each Hurley Patient Is Responsible For:

  • Following hospital rules and regulations.
  • Providing a complete and accurate medical history
  • Communicating with staff members, especially about medical instructions and any complications.
  • Working with your doctor and nurse to develop a pain management plan.
  • Following physician’s recommendations and advice.
  • Notifying staff if instructions or information are unclear.
  • Working with your doctor, nurse and case manager to develop a discharge plan.
  • Respecting rights of other patients, staff members and hospital property.
  • Providing accurate financial information.

Working Together

Health care is a partnership involving the patient, others involved in the care of the patient, and the medical team. Cooperation and communication are vital for success and our staff is here to help when needed.

Please contact your nurse or the manager of the unit or department if you have a concern or complaint. He or she is frequently able to quickly resolve your concerns.

Any patient who believes his or her rights have been violated may file a formal grievance with our Patient Relations Department.

Hurley Patient Relations Department
One Hurley Plaza
Flint, MI 48503
810.262.9220

In addition, additional resources are available, if needed, through the following:

Department of Licensing and Regulatory Affairs (LARA) Bureau
of Community and Health Systems – Facility Complaints
1.800.882.6006 (toll free)
PO Box 30664 Lansing, MI 48909
BCHS-Complaints@michigan.gov

Joint Commission’s Office of Quality and Patient Safety
1.800.994.6610
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard Oakbrook
Terrace, IL 60181
complaint@jointcommission.org

KEPRO - Medicare Quality of Care Complaints KEPRO Area 4
1.855.408.8557 (toll free) TTY: 855-843-4776
5201 W. Kennedy Blvd.,
Suite 900 Tampa, FL 33609
www.keproqio.com